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Terms & Conditions
Last updated: 6 October 2026
These terms explain how ordering from taffynepal.com works. By placing an order you agree to them. In these terms, “TAFFY”, “we” and “us” mean the TAFFY online store in Kathmandu, Nepal.
1. Orders
When you place an order on the website, you are asking to buy the items in your cart. Your order is confirmed when we have checked your payment. We may cancel an order we cannot verify, or one that looks like a fake order, and we will return any money you have paid for it within a couple of days.
2. Prices and payment
Prices are shown in Nepali rupees (Rs). Delivery is added at checkout. We accept payment by bank QR only. You can either pay a minimum advance of Rs 200 to confirm your order and pay the remaining balance, including delivery, when your order arrives, or pay the full amount in advance by choosing Pay by QR (Full payment). After you pay, send us your payment reference or a screenshot on the order page. We do not offer full cash on delivery. Automatic offers, such as the 10% bundle discount, are applied in your cart.
3. Delivery
We deliver across Nepal. Inside the Valley (Kathmandu, Lalitpur and Bhaktapur) takes 1–2 days and costs Rs 100. Outside the Valley takes 2–5 days and costs Rs 150. Times count from the day your order is confirmed and can be longer during festivals, public holidays or bad weather. Please give a correct address and a phone number that is switched on, because our delivery partner may call you. Check your parcel when it arrives. See our Shipping Policy.
4. Returns, exchanges and refunds
You can ask for a return or exchange within 3 days of delivery, as set out in our Returns & Exchanges policy. Hair accessories are personal items, so used or worn items cannot be returned unless they arrived damaged, defective or wrong. Items bought with the 10% bundle discount can be returned on the same terms as any other item.
5. Products and colours
We take care to show our products accurately. Colours can look slightly different on different screens.
6. Our responsibility
If an item arrives damaged, defective or wrong, we will replace it as described in the Returns & Exchanges policy. Our responsibility for any order is limited to the price you paid for the items concerned. Nothing in these terms limits your rights under the laws of Nepal.
7. Your information
We use your details only as explained in our Privacy Policy.
8. Law and disputes
These terms follow the laws of Nepal. If something goes wrong, please contact us first and we will try to put it right.
9. Changes
We may update these terms. The date at the top shows when they were last changed. The terms in force when you place an order apply to that order.
10. Contact
Message us on Instagram (@taffy.np) or use our contact page with your order number.
