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Privacy Policy
Last updated: 6 October 2026
Welcome to TAFFY! Your privacy matters to us. This policy explains how we collect, use and protect your information when you visit or shop at taffynepal.com.
1. Who we are
Our website address is taffynepal.com. TAFFY is an online store for hair accessories and everyday bags in Nepal.
2. What information we collect and why
Orders and accounts. When you place an order or create an account, we collect your name, delivery and billing address, phone number, email address and order details. We use this to process and deliver your order, contact you about it, prevent fraud and improve our service.
Contact form. When you write to us through the contact form, we collect your name, phone number, email address and message so we can reply.
Newsletter. If you sign up in the footer, we store your email address and the time you signed up so we can email you about new products and offers. You can ask us to remove your address at any time.
Payment proof. We accept payment by bank QR. When you submit a payment reference code or a screenshot of your payment, we store it with your order so we can verify and confirm your payment. Please do not include any information in a screenshot other than the payment details.
Cookies. We use only the cookies the store needs to work, such as keeping items in your cart. We do not use advertising or marketing cookies. We use Jetpack Stats from WordPress.com to count visits to the site in a general way.
Embedded content and fonts. Some pages show content from other sites, such as our Instagram feed, and our pages load fonts from Google Fonts. These services may collect data, such as your IP address, as if you visited them directly.
3. Who we share your information with
We do not sell your personal information. We share it only as needed with:
- delivery partners, so your order reaches you
- our website host and email provider (Hostinger), WordPress.com and Jetpack (visit statistics and site security), and other tools that help us run the store
- spam and fraud protection services
4. How long we keep your information
- Order details are kept as long as needed for delivery, support and our legal, tax and accounting obligations. Payment screenshots are visible only to our team and are deleted 3 months after your order is completed or cancelled.
- Account information is kept while your account exists.
5. Your rights
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, except where we need to keep it for legal or administrative reasons. Message us using the details below to make a request. You can also ask us to remove you from the newsletter.
6. Keeping your information safe
We use a secure (SSL) connection and follow sensible practices to protect your data. No system is completely secure, so we cannot guarantee absolute security.
7. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
8. Contact us
For any privacy questions, message us on Instagram or use our contact page.
