Returns & Exchanges

Last updated: 6 October 2026

At TAFFY, we want you to love your purchase. If something is not right, we offer a simple return and exchange policy within 3 days of delivery.

Window3 daysto request a return or exchange, counted from delivery

ConditionUnusedin original packaging, with tags and inserts included

Problem with your order?Replacedif damaged, defective or wrong, subject to stock

RefundsA few business dayssent by bank or wallet transfer once an approved return is inspected

Returns and exchanges: 3-day policy

Our policy lasts 3 days from the day your order is delivered. After 3 days, we are unable to offer a refund or an exchange.

To be eligible:

The item must be unused and in the same condition as when you received it.
It must be in its original packaging, with any tags or inserts included.
You need your order number or proof of payment.

Hygiene and personal items

Hair accessories are personal items. For hygiene reasons, we cannot accept returns or exchanges of accessories that have been worn or used, unless they arrived damaged, defective or wrong.

Items that cannot be returned

Used or worn hair accessories
Items without their original packaging
Opened gift boxes and sets
Items marked “final sale” on the product page

The 10% bundle discount does not change your right to return an item.

Exchanges

We replace items only if they are defective, damaged or not what you ordered. To request an exchange, message us within 3 days of delivery with your order number and clear photos (or an unboxing video) showing the problem. Replacements depend on stock.

Refunds

Once we receive and inspect a returned item, we will let you know whether your refund is approved. Approved refunds are sent back to you by bank or wallet transfer within a few business days.

Cancellations

To cancel an order, message us as soon as possible and before it is dispatched, with your order number. Refunds of the minimum payment on cancelled orders are handled case by case.

Return shipping

Please do not send anything back before we approve your return.
If an item arrived damaged, defective or wrong, we will arrange the return and cover the cost.
For other approved returns, return shipping costs are the customer’s responsibility and delivery charges are non-refundable.

Late or missing refunds

If you have not received an approved refund yet, please check your bank or wallet account again, then contact your bank, as processing times can vary. If you still have not received it, message us.

Need help?

Message us on Instagram or use our contact page with your order number, and we will help you as quickly as we can.